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Frequently Asked Questions

  • Who are Prept Style Advisors?
    Our customer experience team and style advisors are real humans not just AI bots. Our US-based team, fully female team has retail experience, personal styling experience, fashion experience, and/or a fashion education. Best of all our team is passionate about helping women look and feel their best and providing a an enjoyable, personalized experience to build relationships with our clients.
  • Why do I need to book time for a session?
    We want ensure you have dedicated 1:1 time to connect with one of our professionals virtually! Your scheduled virtual session will be on your calendar to join at the date/time selected and your Pro will be on to meet you "face-to-face". Join from home / wherever you are to get advice, ask questions, review curated looks, and more per the service you selected!
  • Where can I find my booking details?
    Under the “Calendar” section in the app, just click on the booked session for more info. You will also see your scheduled session on your calendar
  • What does a virtual consultation / session look like?
    First, within 48 hours of booking any virtual services, a chat will be opened with the Prept Pro that you are matched with. They will reach out to say hello and introduce themselves. From here you'll see a virtual session to join on your calendar during the date/time of your booked session. Virtual consultations range from 20 min. to 1 hour depending on the service selected. We highly recommend being ready for a video consultation at the time of your booked session for the best experience. This way your Pro can really get to know you to provide personalized assistance.
  • What happens after I book a consult?
    We match you with a style/beauty professional (aka your new bestie) to connect 1:1 virtually. They will be in touch within 48 hours to introduce themselves! You will also see their picture appear in the chat.
  • Is this a subscription service?
    We have individual services that you can book one time as well as membership options! Membership options provide several benefits like having dedicated time to consult 1:1 with your dedicated Pro over time and stay Prept ahead of all of your style/beauty needs. They can get to know you, you can build a relationship, and they can always deliver what you are looking for! Choose your own adventure - you've got options, reach out anytime if you want help selecting the right service or have questions in the app / via email to
  • Why is there a cost for a virtual style session?
    We pride ourselves on being as affordable as possible. We believe in truly personalized style + beauty services should be accessible to every woman, not just the rich and famous. All prices are set per service/frequency for packages with no hidden hourly or other fees. We price our services are priced to compensate your Prept pro for their time, assistance, and expertise!!
  • What can I expect during/post consult?
    Video call or chat with your stylist. Ask questions, review a personalized lookbook created just for you, get tips/tricks, share your current closet/makeup bag, etc. This consult is tailored to you and your needs. Post consult you'll receive a personalized, shoppable lookbook complete with tips & shopping links, so that you can rent/buy only what you love.
  • What if I don't love what my Pro put together?
    We have a happiness guarantee. If you're not happy with your experience, we're not happy. Just send the Prept Team a message in the app under "Connect" or send us an email to so we can ensure you get what you need or your money back!!
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