Question 1

How do you find/vet your Personal Style and Beauty Professionals?

Accepted Answer

We recruit or are found by Professionals all across North America. On the style side we ensure our professionals have retail experience, personal styling experience, fashion skill set, etc. On the beauty side we ensure our professionals have makeup application experience, cosmetology license, beauty product skill set, green beauty knowledge, etc. We ensure that anyone that comes through our onboarding process is passionate about helping women look and feel their best and cares about a high level of client service delivered virtually. We vet everyone through interviews and trial consultations. We seek feedback after every consult to ensure our professionals deliver in line with your needs and expectations. We conduct regular development to ensure all of our Pros stay up to date on all things style/beauty.

Question 2

Why do I need to book time for a session?

Accepted Answer

We want ensure you have dedicated 1:1 time to connect with one of our professionals virtually.

Question 3

Where can I find my booking details?

Accepted Answer

Under the “Calendar” section in the app, just click on the booked session for more info.

Question 4

What does a session look like?

Accepted Answer

First, a chat will be opened with the Prept Pro that you are matched with! Virtual consultations range from 20 min. to 1 hour depending on the service selected. Per your preferences and availability to connect with your pro, you can choose to just chat, do a phone call, or video session. Typically our Closet Edit and Makeup Lesson services always require a video consult to deliver the service properly and give you the best experience.

Question 5

What happens after I book a consult?

Accepted Answer

We match you with a style/beauty professional (aka your new bestie) to connect 1:1 virtually. They will be in touch within 48 hours to introduce themselves! You will also see their picture appear in the chat.

Question 6

Is this a subscription service?

Accepted Answer

While we have subscription options you can book a service one-time or anytime you need help. If you have/anticipate having multiple/recurrings style or beauty needs and want to work with your same professional over time so they can get to know you, you can build a relationship, and they can always delvier what you are looking for, we recommend one of our subscription options!

Question 7

What is the cost?

Accepted Answer

There is a single price per service with no hidden fees or hourly rates. Services start at just $25.

Question 8

What can I expect during/post consult?

Accepted Answer

Video call or chat with your stylist. Ask questions, review a personalized lookbook created just for you, get tips/tricks, share your current closet/makeupbag, etc. This consult is tailored to you and your needs. Post consult you'll receive a personalized lookbook complete with tips & shopping links, so that you can rent/buy only what you love.

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©2022 by Prept, Inc.

FAQs

OUR COMPANY About Us The Prept App

EXPLORE Considering Color Quiz Style & Beauty Highlights Events Shop Gift Prept

STAY IN TOUCH Drop us a line Join the Club

©2022 by Prept, Inc.

OUR COMPANY

About Us

The Prept App

EXPLORE

Considering Color Quiz

Style & Beauty Highlights

Events

Shop

Gift Prept

STAY IN TOUCH

Drop us a line

Join the Club